COVID 19 UPDATES TO SHIPPING GUIDELINES

Please read the following updates before placing a Wooly Maple order:

1. FREE Local Delivery is only available to residents; 1) within London, Ontario. 2) to complete addresses. If you live in an apartment building you MUST include your unit number and buzzer code. Failure to do so will disqualify your order from free local delivery and will be shipped at your expense OR can be picked up using our contactless pick up option. No exceptions. By placing an online order you agree to these terms. 

2. Contactless pick up will be available on ANY order at our home studio. If you select this option at check out you will be emailed; 1) with the address. 2) with a time window in which you are able to pick up your order. This is to minimize the number of people at the home studio at once. Do not attempt to pick up your order before you have received notification. By placing an online order your agree to these terms.

3. Shipping is available via Canada Post only. Due to COVID 19 Canada Post has removed ALL shipping timeline guarantees until further notice. As such, once your item has been shipped we are unable to provide shipping timelines or updates. You will receive notification via email with a tracking number once your order has been shipped. After that email your order is considered fulfilled and is the responsibility of Canada Post. By placing an online order your agree to these terms.